Now Playing
KISS104 FM
Last Song Played
Today's R&B and Throwbacks
On Air
No Program
Now Playing
KISS104 FM
Last Song Played
Today's R&B and Throwbacks

consumer advice

200 items
Results 1 - 10 of 200 next >

Company warns of Instant Pot overheating, melting

Instant Pot is warning customers of a potential hazard in one of its cooker models.

WTSP reported Thursday that the company made a post on Facebook Sunday saying it has received “a small number of reports” that its Gem 65 8-in-1 Multicooker overheats, causing melting.

>> Read more trending news 

“We believe the problem only affects batchcodes 1728, 1730, 1731, 1734, and 1746. To verify the 4-digit batchcode, locate the silver label on the underside of the product,” the company said in the post. “The batchcode is the 4-digit number located at the bottom right of the label. We want you to know that we take any problem with our products extremely seriously as safety and quality are our primary concern, and we are working cooperatively with the US Consumer Product Safety Commission (CPSC).”

The company asked customers with the Gem 65 8-in-1 Multicooker from batchcodes 1728, 1730, 1731, 1734, and 1746 to stop using the product immediately.

Customers with this model who have questions can call the Instant Pot customer care team at 1-800-828-7280.

Hand-me-down toys could pose serious health risks for kids, study says

Do you accept second-hand toys? Beware, because they could pose serious health risks for children, according to a new report. 

Researchers from the University of Plymouth recently conducted an experiment, published in Environmental Science and Technology, to determine the dangers of passed-down toys. 

>> Toys 'R' Us to close up to 182 stores nationwide; see the full list

To do so, they used X-ray fluorescence technology to examine 200 plastic toys, such as cars, trains, figures and puzzles, which were found in nurseries, thrift shops and homes across England. They were inspecting the items for nine hazardous elements, including antimony, barium, bromine, cadmium, chromium, lead and selenium.

After analyzing the results, they found that 20 toys had traces of all nine elements, which can be chronically toxic if children are exposed to them at low levels. If the kids put the products in their mouths, they can be introduced to the toxins faster.

>> Consumer safety group W.A.T.C.H. unveils 'most dangerous' toys list

"Consumers should be made more aware of the potential risks associated with small, mouthable and brightly coloured old plastic toys or components,” coauthor Andrew Turner told BBC. "Without that, the attractive cost, convenience and recyclability of previously used toys has the potential to create a legacy of chemical contamination for younger children."

Furthermore, a few of the toys didn’t comply with standards set by the European Council's Toy Safety Directive. In fact, red, yellow or black plastics were the worst, because they had too much too much bromine, cadmium or lead.

>> Read more trending news 

While scientists said second-hand toys “are an attractive option,” parents should use with caution. They also believe risky toys should be taken off the market altogether. 

New Year's resolutions: 4 tips for avoiding gym membership scams

The holidays are over and it’s time to get back in shape, but officials are warning consumers about potential gym membership scams.

>> Read more trending news 

In 2017, the Ohio Attorney General’s Office received about 140 complaints involving fitness or health club memberships. Top problem areas included cancellation and billing issues. Under Ohio’s Prepaid Entertainment Contracts Act, consumers generally have three business days to cancel a contract for gym memberships and other “health spa services,” martial arts training, dance studio lessons, or social referral services (such as a dating service).

>> How to keep your New Year’s resolutions this time

“This is a time when many people are thinking about joining a gym, and that can be a great way to get in shape. We just want consumers to understand what they’re signing up for,” said Ohio Attorney General Mike DeWine. “A little bit of prevention can go a long way.”

>> PHOTOS: Most controversial figures from 2017

DeWine’s tips for avoiding scams include the following:

1. Research the gym. Look for complaints on file with your local attorney general’s office or Better Business Bureau, and check online reviews for feedback from current or past customers. Pay attention to how a business addresses customer complaints.

2. Read contracts carefully. Make sure verbal agreements are put in writing. Otherwise, they are not guaranteed.

3. Watch out for extra fees. Determine the total cost of your membership. Find out if there are any extra fees for services like fitness classes or personal training. Also find out if payments will be withdrawn automatically from your account.

4. Check the cancellation policy. Understand what you would need to do to cancel your contract and how far in advance cancellations must be made. Many contracts renew automatically, so be sure to check the total length of the contract. 

Goodbye signatures? Credit card firms make big change

Don’t take this too hard: Your autograph isn’t worth what it once was.

>> Read more trending news

American ExpressMastercard and Discover have each announced that, starting in April, they will no longer require signatures on any U.S. and Canadian credit card purchases.(Actually, American Express is making the change for all its transactions worldwide.)

Visa hasn’t announced any plans to do the same. But there’s speculation it may eventually do so.

That pretty much would fully evaporate what may be the most common reason U.S. consumers still bother writing signatures, which were once the most prominent symbol of our financial integrity and proof of our identity (It’s also another blow to the general use of cursive writing, for those who remember what that is.)

“Signatures may be going the way of the lava lamp,” said William McCracken, the president of Phoenix Synergistics, a metro Atlanta-based consumer market research company focused on financial services.

“They will not be part of Gen Z. Signatures won’t be part of their stored memories.”

The shift away from signatures also hints at the fantasy we all pretended to believe: that signatures actually proved something.

“The industry’s unspoken secret is that signatures on a credit card receipt are relatively worthless from a security standpoint,” McCracken said.

Thieves only had to look at the signature on the back of a credit card, practice it a few times and come up with a fake good enough to pass.

But even that involves some quaint thinking. Because almost no one in places where we shop or dine is even glancing at signatures these days, whether you signed on paper or a glitchy electronic pad using a faulty stylus or your finger.

That would seem to explain why I’ve never been flagged for using my finger to draw a line across checkout signature pads.

Signatures are still used on plenty of legal property documents, government-issued IDs, artwork, acknowledgments of medical privacy notifications, cards to grandma and anything fans can ask celebrities to scribble on.

Yet, in other ways signatures have been slipping from the economy.

Instead of putting his “signature” on new dollar bills earlier this year, U.S. Treasury Secretary Steven Mnuchin used a handwritten mix of upper- and lower-case block letters that could have been thumbed out on a smartphone.

Signatures became less necessary as check writing shrank. And while credit card use continues to grow — there were more than 37 billion U.S. transactions last year totaling $3.27 trillion dollars — most of that is going unsigned.

John Hancocks aren’t required on typical online purchases.

And credit card firms already scaled back signature requirements on small transactions. More than 75 percent of face-to-face Visa card transactions in North America don’t require people to sign their name, according to a Visa spokesman.

Thar is just as well.

Who hasn’t gone to sign for a credit card purchase using a pen that doesn’t work and “you just scribble anyway,” said Kim Sullivan, the senior director of payments solutions for Georgia-based transactions technology giant NCR.

Dropping signature requirements should speed up lines at retailers, Sullivan said, which is exactly what store owners are seeking.

“It’s going to improve the experience” for merchants and consumers, she said.

“It’s all about faster and frictionless,” she said.

Sullivan guesstimated that eliminating signatures might save an average of three seconds on each credit card transaction. So retailers can increase the number of customers they serve and generate more money, she said.

Some customers may feel a little unsettled with the idea that purchases of hundreds or even thousands of dollars could be made without signing anything.

Security is already the biggest concern people have about using credit cards, said McCracken from Synergistics.

For now, there has been no widespread rush to require use of PIN codes with credit card transactions in the United States. And some consumers are creeped out about the idea of entrusting credit card companies with personal biometric data that could help verify their identity.

Other security measures are already in place, such as checking the cards’ three- or four-digit CVV number, asking consumers for their billing ZIP code, adding computer chips to more cards and monitoring for unusual purchasing activity.

But the cruelest reality of saying goodbye to our signatures is this: apparently they already have so little value there isn’t a sweeping rush to replace them with something new.

Aldi, Kroger recalls some apples due to possible listeria contamination

Low-cost grocery store chain Aldi and supermarket Kroger have issued voluntary recalls of some of its apples.

According to the Food and Drug Administration, which posts voluntary recalls, Jack Brown Produce, Inc., based in Sparta, Michigan, is recalling Gala, Fuji, Honeycrisp and Golden Delicious apples because of listeria concerns.

>> Read more trending news 

“In cooperation with Jack Brown Produce Inc., and out of an abundance of caution, Aldi has voluntarily recalled an assortment of apples that were available for purchase in stores starting  on December 13, 2017, due to possible Listeria monocytogenes contamination,” Aldi said in a news release Tuesday.

The recall came after one of Jack Brown Produce’s suppliers, Nyblad Orchards Inc., notified the businesses of the affected products.

The affected products were sold at some Aldi stores in Georgia, Indiana, Kentucky, Ohio, South Carolina and North Carolina. 

“To date, no illnesses related to these products have been reported. No other Aldi products are affected by this,” the company said.

Kroger said it recalled lunchbox-size Fuji and Galas sold between Dec. 12 and Tuesday, according to USA Today.

The products affected are sold under the brand name “Apple Ridge” and are as follows: 

  • Honeycrisp apples in 2-pound clear plastic bags;
  • Gala, Fuji, and Golden Delicious apples in 3-pound clear plastic bags;
  • Fuji and Gala apples in 5-pound red-netted mesh bags; and
  • Gala, Fuji and Honeycrisp apples that were tray-packed/individually sold.

Products that may be affected can be identified by the following lot numbers printed on the bag label or the bag-closure clip:

Fuji: NOI 163, 165, 167, 169, 174

Honeycrisp: NOI 159, 160, 173 Golden Delicious: NOI 168 Gala: NOI 164, 166 on either the product labels and/or bag-closure clip

Affected customers should immediately discard the products or return them to a local store for a full refund. Customers with questions can callJack Brown Produce Inc. at 616-887-9568, Monday-Friday from 7 a.m. to 5 p.m. EST.

How to avoid FedEx, UPS, USPS email scams targeting some customers

An email scam affecting FedEx, UPS and U.S. Postal Service customers is taking advantage of an increase in package shipments during the holiday season.

KMOV reported that the FBI Internet Crime Complaint Center is warning consumers about a fraudulent email scam.

The emails claim to be from one of the three organizations and say that a package cannot be delivered. The messages contain a link that users are prompted to click in order to get an invoice to pick up the package, but the link is spoofed and goes to a website set up to steal the user’s information, according to FBI officials.

>> Read more trending news 

According to the FedEx Customer Protection Center, customers who get fraudulent emails or who come across suspicious websites should forward them to abuse@fedex.com. It also recommends immediately contacting your bank if interaction with fraudulent sites or emails have led of financial loss.

More information on how to report fraud to the company can be found on the FedEx website.

USPS customers can report a phishing attempt by not clicking on any links and forwarding the message to the CyberSecurity Operations Center at CyberSafe@usps.gov. The suspicious message should be deleted right after.

Suspicious emails purporting to be from UPS should be deleted, according to the UPS website. Customers should not follow any links or click any attachments.

“If you’ve accidentally selected a link, you should run a virus scan immediately,” the site said.

Examples of suspicious UPS emails are available on the UPS website.

Reports of exploding sunroofs on the rise

Sunroofs are shattering above people as they drive down roads.

>> Watch the news report here

A new Consumer Reports investigation says the problem is more common than first thought.

The group says the National Highway Transportation Safety Administration received at least 859 complaints over the last two decades, and most complaints are from the last few years.

They say part of the problem could be the type of glass in sunroofs.

Sunroofs are often made with tempered glass, not laminated glass.

"The glass in these sunroofs is not what's being used in your windshield, where if a rock hits it, it doesn't shatter,” said David Friedman with the Consumer's Union.

>> Read more trending news 

KIRO-TV’s Jesse Jones investigated the problem in 2015. He spoke with a man, Tyler Moody, who was driving when his sunroof exploded.

“I literally thought there was a gunshot,” Moody recalled. “Glass just shattered. The front right here kind of fell down and hit me in the head.”

Mood is one of many people who’ve had the sunroof of their Hyundai Veloster shatter spontaneously. 

Currently, Hyundai tops the list of vehicles with complaints. Ford and Nissan round out the top three.

Consumer Reports found many complaints involve sunroofs that cover a vehicle's entire roof.

There have only been minor injuries with the shattered sunroofs, but experts think more needs to be done to make sure vehicles are safe.

Equifax breach: You can sue if your data was exposed; here's how

Two class-action lawsuits have been filed on behalf of customers affected by a massive breach at Equifax.

>> Watch the news report here

Officials with the Atlanta-based credit reporting and technology company said a “cyber security incident” may have exposed the personal information of 143 million U.S. consumers.

The data that might have been accessed includes names, Social Security numbers, birth dates and addresses.

>> Equifax reports massive data breach that could affect 143 million in U.S.

Former Georgia Gov. Roy Barnes has partnered with a Florida firm for a class-action lawsuit. 

"This is not a windfall thing. These are real damages and real fears that folks have," he said. "There's no telling, but I guarantee you most of this information was auctioned off in just a matter of hours."

>> Equifax data breach: What to know

Barnes said that if you've been compromised, you are automatically a part of the class-action suit unless you opt out.

"You don't have to do anything. We have class representatives and there will come a time when we'll contact folks," he said. 

>> Equifax cyberattack: How to get a free credit report, protect your identity

He said he is going after what it takes to make things right. 

"What the money should be is what is necessary to hire someone to straighten out your credit so that you don't disrupt your life forever," he said. "And some money for the fact that (Equifax) negligently, and in violation of several federal statutes, allowed for this information to get out."

>> Read more trending news

Barnes said among many demands is that Equifax have its security audited, tested and trained and that the company purges information it doesn't need. 

WSB-TV's Nicole Carr visited the Clark Howard Consumer Action Center, where volunteers have received nearly three times their normal call volume with concerns about Equifax.

Volunteers said more than 500 calls came in Wednesday and 99 percent of them were about Equifax.

"I've been here for 20 years. This is the busiest day we've had," said Consumer Action Center volunteer Lori Silverman. 

She said volunteers are working to ease fears about the data breach. 

"Because 140 million people are trying to freeze their credit, the sites are crashing and they're unable to thaw their credit. That's a difficult situation to be in," she said. "We're recommending (everyone) hang tight. Hopefully, all of the hysteria will slowly go away and within the next couple of weeks you'll be able to freeze your credit."

The Consumer Action Center recommends you freeze your credit through Credit Karma. Equifax has rescinded fine print that kept consumers from suing them if they signed up for their free credit file monitoring and identity theft protection. 

"Now they say they're backing off of that, but I would advise everybody: Do not interact with Equifax right now," Barnes said. 

Click here for Barnes' advice on what you should do.

Equifax cyberattack: How to get a free credit report, protect your identity

Credit reporting juggernaut Equifax announced Thursday that its information was compromised in a major cyberattack affecting 143 million Americans – or two-thirds of people with credit reports.

>> Read more trending news

Hackers were able to get birth dates, Social Security numbers, credit card numbers and addresses, according to Equifax, leaving some to wonder how they can protect themselves.

Here are some tips for ensuring your information is secure:

Find out whether you were affected by the hack through Equifax’s website. The site asks for a person’s last name and the last six digits of their Social Security number in order to determine whether the person was caught in the breach.

Don’t bother with Equifax’s monitoring serviceClark.com reported, noting that the company offering the service is the same one that was hacked.

“The only way to truly protect yourself is with a credit freeze,” Clark.com reported, recommending that people freeze their credit files with all three of America’s major credit reporting companies: Equifax, Experian and Transunion. Doing so does not affect whether or not a person can use already existing lines of credit.

>> Read more information on freezing your credit on Clark.com

Review your credit report and put a fraud alert on it if you are affected, Popular Mechanics suggested. A fraud alert will make it necessary for banks and credit companies to jump through extra hoops to confirm your identity. The magazine noted that a fraud alert filed with any one of America’s three credit bureaus -- Equifax, Experian and Transunion -- will be shared between the three.

>> Read more information on fraud alerts from the Federal Trade Commission

Whether or not you decide to put a fraud alert on your credit file, you can still obtain a free credit report once every 12 months from each of the credit bureaus. The reports can be obtained through annualcreditreport.com or by completing and mailing an annual credit report request form, according to the Federal Trade Commission.

>> Read more information on obtaining free credit reports from the Federal Trade Commission

You may order your reports from each of the three nationwide credit reporting companies at the same time, or you can order your report from each of the companies one at a time. The law allows you to order one free copy of your report from each of the nationwide credit reporting companies every 12 months.

200 items
Results 1 - 10 of 200 next >