Senators on the Commerce, Science and Transportation had given United until April 20 to respond to questions.
“We are in the process of gathering the full set of facts about this incident and finalizing a thorough review of our policy,” United CEO Oscar Munoz wrote. “We look forward to sharing the full results of this ongoing review and the immediate, concrete actions we will take to better serve our customers with the committee.”
“We’re disappointed that neither United Airlines nor the Chicago Department of Aviation has yet provided substantive answers to the straightforward questions we asked about the forcible removal of a passenger on April 9, 2017,” senators on the committee said in a joint statement. “Getting answers for the public about what happened and what can be done to prevent such an incident from happening again is a priority for the members of our committee. We find any further delay in getting necessary answers unacceptable.”